We want you to love your purchase. If something isn’t right, we’ll work with you to make it right.

Order Cancellation

Orders may be cancelled before they are shipped.
If your order has already been processed or shipped, cancellation may no longer be possible.

To request a cancellation, contact us as soon as possible with your order number at:
help@komfykati.com

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged

• Defective

• Incorrect

• Missing items

We will gladly offer a replacement or full refund.

Please contact us within 7 days of delivery and include:

• Your order number

• A description of the issue

• Photos or video showing the problem

  • Returns are accepted within 30 days of delivery

    • Returns are accepted within 30 days of delivery

    • The item must be unused and in original condition

      The item must be unused and in original condition

       

  • Returns for Personal Reasons

    If you ordered the wrong size, changed your mind, or no longer want the product:

    • Returns are accepted within 30 days of delivery

    • The item must be unused and in original condition

     

    Once the returned item is received and inspected, we will issue a refund to your original payment method.

     

    Non-Returnable Situations

    We cannot offer refunds or replacements for:

    • Incorrect size ordered by the customer

    • Change of mind after shipping ( order cancellation )

    • Items that have been used, worn, or damaged by the customer

    Return Timeframe

    If a return is approved:

    • Items must be shipped back within 30 days of delivery

    • Returns sent later may not be accepted

    • Important Notes

      International returns may take several weeks or months depending on location.
      In rare cases, customs fees or import taxes may apply and are the responsibility of the customer.

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      How to Start a Return

      Please email us at:

      help@komfykati.com

      Include:

      • Order number

      • Reason for return

      • Photos if applicable

      Our support team will guide you through the next steps.

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      Refund Processing

      Once your refund is approved:

      • Refunds are issued to the original payment method

      • Please allow 5–10 business days for your bank or card provider to process the refund

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